The New York Cycle Club uses the Portable Document Format (PDF) for certain web documents like the monthly club, the membership directory and a few pages in the Resources section of the website. Using PDF is the most common way of providing a very rich, printer friendly document using widely available and free to use software.
A few examples of NYCC PDF documents include, among others:A PDF document will have a .pdf filename extension (example: MyFile.pdf). In order to view and print PDF files, you need Adobe Acrobat Reader installed on your computer. Most computers already have this software installed. Acrobat Reader is free to use and available to download from the Adobe web site.
PDF documents, like the monthly NYCC bulletin, may be downloaded and saved to a local drive on your computer. For instance, this is ideal if you would prefer to read a document off-line at a later time.
Below is a troubelshooting checklist that you should review carefully if you are having difficulty viewing any of the New York Cycle Club's PDF documents:
If you use Microsoft Internet Explorer as your web browser, its security settings may be set too high. For starters, try setting your security settings to "Medium". For Microsoft Windows users, the Internet Explorer web browser security settings are located under the "Tools -> Internet Options" menu.
Even more comments for Microsoft Internet Explorer Users: If you have Acrobat Reader installed, and are using Internet Explorer version 5.5 or later, you may have trouble displaying large PDF documents directly from the web. If any PDF link displays only a blank screen when clicked, right-click on the link (click and hold on a Macintosh), and save the file to your hard drive. Afterwards, from your hard drive open the PDF file while in the Acrobat Reader application.
Adobe Acrobat Reader must be present on your computer. It is available for free and may be downloaded at http://www.adobe.com.
You should not have multiple versions of Adobe Acrobat Reader installed on your computer. Mutiple version of this product is likely to be problematic. If so, first remove all the Adobe Acrobat Reader applications from your computer. Afterwards, install the latest version of the Adobe Acrobat Reader software.
For instance, if you are seeing explicit error messages provided by your computer, this commonly indicates that you have MORE than ONE version of Adobe Acrobat Reader installed on your computer. All copies of the Acrobat Reader should be uninstalled. Afterwords, re-install the latest version appropriate for your computer operating system (i.e Windows, Mac, Linux, etc.)
Be certain that you have a reasonably current version of the Adobe Acrobat Reader installed on your computer. As of this troubelshooting page's writing, the Adobe Acrobat Reader product's current version is 7.0.8. The New York Cycle Club PDF documents work well with an Adobe Acrobat Reader version 6.0 and may work well with a version as early as version 5.0. If you have an even earlier verison, you will need to updgrade your Reader software. It is highly recommended that your Adobe Acrobat Reader version is 6.0 or later.
Remember if you do decide to upgrade your Adobe Acrobat Reader software, be sure to uninstall ALL exsiting copy first before proceeding with the upgrade.
Your computer may have a firewall or web browser setting which does not permit downloading of files. If so, review these settings and change as appropriate.
Do a "Refresh" of your web browser. In some cases this will help.
Try clearing out your web browser's cache and then do a "Refresh" of your web browser.
Exercise some patience when trying to view the PDF document. They can be quite large in size and take some time to complete its download. Note: while the download is happening, it may appear as though nothing is happening.
For instance, you may see a blank page when you try to view a PDF file after clicking on a link to a PDF file. This problem typically occurs when Adobe Acrobat Reader opens inside of your browser window rather than as a separate application. You may want to consider saving the PDF document to disk and then open the file directly within the Adobe Acrobat Reader application.
For AOL users, please use Microsoft Internet Explorer web browser to download your files. In other words do NOT use the AOL browser. While logged into AOL, just open up Microsoft Internet Explorer and navigate to the PDF document location to view it.
Open the PDF document in another web browser (Netscape or Internet Explorer), if you have one installed.
When printing Adobe Acrobat PDF files from within your web browser, use the print icon or print menu item provided in the Adobe Acrobat Reader's toolbar. In other words, do NOT use the web browser's print facility.
After clicking on the Acrobat Reader's print toolbar, a "Print" pop-up window which appear, providing you several options. Such options include to print the entire document, or to specifically print 1 or more pages.
It is also highly recommended that PDF files be printed on a PostScript printer, if one is available. Although PDF files may print legibly on other printers, a PostScript printer will ensure a correct rendering of the document.
If you have Acrobat Reader installed but have trouble printing a particular document, try selecting "Print as image" when your system displays the print options window.
Please go to the following link for more extensive support on printing issues: http://www.adobe.com/support/techdocs/150d6.htm
Adobe.com offers more free information to help troubelshoot problems with their free Acrobat Reader product
General solutions may be found here:
Adobe Acrobat Technical Support (Searchable, too), http://www.adobe.com/support/products/acrobat.html
After reading this page closely and trying all of its troubelshooting steps, if you are still in need of assistance viewing a NYCC PDF document, you may send an e-mail to nycc webmaster
In your email message, please provide specific details about the problem, including, among others:The more details provided, the easier it will be to identify and correct the problem.
Last updated: 26 June 2006